FAQs
Orders
TO PLACE AN ORDER ON SPADAROMA.COM, FOLLOW THE FOLLOWING INSTRUCTIONS:
- DISCOVER OUR PRODUCT CATALOG
You can select a category from the navigation menu or discover our selections on the homepage. If you are looking for a specific product, use the filters or the search section of the site. - GET PRODUCT INFORMATION
On the page of each product you will find all the information on the sizes and colors available. Click on the product image to enlarge it and see all the details. - PLACE AN ORDER
- On the article page, select the desired color and size.
- Add the product to your cart by clicking on "Add to cart".
- Once you have finished shopping, click on the cart.
- To finalize the order, you will need to create an account, log in or proceed as a guest.
- Enter your shipping and payment information.
- Please select a shipping method.
- Verify that the information entered is correct and click on "Buy".
Once the purchase has been made, you will receive a confirmation email with all the order details.
YOU CAN CHANGE OR CANCEL YOUR ORDER WITHIN 30 MINUTES AFTER CONFIRMATION.
MODIFY AN ORDER:
TO CHANGE YOUR ORDER YOU MUST CONTACT OUR CUSTOMER SERVICE WHO WILL ASSIST YOU IN THE PROCEDURE.
CANCEL AN ORDER:
TO CANCEL YOUR ORDER YOU MUST CONTACT OUR CUSTOMER SERVICE WHO WILL ASSIST YOU IN THE PROCEDURE
AFTER THE 30 MINUTES, IT WILL NOT BE POSSIBLE TO CANCEL THE ORDER. TO REQUEST INFORMATION OR RECEIVE ASSISTANCE, DO NOT HESITATE TO CONTACT OUR CUSTOMER SERVICE .
You can check the status of your order and track its shipment at any time by logging into your account.
SHIPPING TIMES ARE STARTING FROM THE DATE ON WHICH THE ORDER HAS BEEN FULFILLED.
- EXPRESS SHIPPING AVERAGE DELIVERY TIME: 1-4 WORKING DAYS.
- STANDARD SHIPPING AVERAGE DELIVERY TIME: 2-5 BUSINESS DAYS.
OUR DELIVERY COSTS ARE FIXED AND THERE ARE NO ADDITIONAL COSTS.
YOU WILL RECEIVE AN EMAIL CONTAINING YOUR TRACKING NUMBER ONCE YOUR ORDER HAS BEEN SHIPPED.
FOR SECURITY REASONS, A SIGNATURE WILL BE REQUIRED UPON DELIVERY FOR SPADA ROMA PURCHASES MADE ONLINE.
AT THE TIME OF DELIVERY, MAKE SURE THAT THE NUMBER OF PACKAGES DELIVERED MATCHES THE NUMBER GIVEN IN THE SHIPMENT CONFIRMATION EMAIL AND THAT THE PACKAGES ARE NOT DAMAGED. ANY DAMAGE TO THE PACKAGING AND/OR PRODUCT AND ANY DISCREPANCY RELATING TO THE NUMBER OF PACKAGES DELIVERED MUST BE IMMEDIATELY REPORTED IN WRITING WITH THE CARRIER'S DELIVERY DOCUMENTS.
THE COURIER MAKES DELIVERIES FROM MONDAY TO FRIDAY DURING WORKING HOURS AND MAKES TWO DELIVERY ATTEMPTS. AFTER THE SECOND DELIVERY ATTEMPT FAILED, THE ORDER WILL BE RETURNED TO OUR OFFICES.
ATTENTION: ONCE AN ORDER HAS BEEN PLACED, IT IS NO LONGER POSSIBLE TO CHANGE THE DELIVERY ADDRESS.
Payments
SPADA ROMA ACCEPTS THE FOLLOWING PAYMENT METHODS:
CREDIT CARD :
- VISA, MASTERCARD, AMERICAN EXPRESS, MAESTRO, DINERS, UNION PAY, APPLE PAY, GOOGLE PAY, V-PAY
THE TOTAL AMOUNT WILL BE CHARGED UPON CONFIRMATION OF THE ORDER.
SPADA ROMA OFFERS A FAST CHECKOUT OPTION THAT ALLOWS YOU TO SAVE YOUR CREDIT CARD INFORMATION SO YOU WON'T HAVE TO RE-ENTER IT FOR FUTURE PURCHASES.
PAYPAL :
MAKE YOUR ONLINE PURCHASES EASILY WITHOUT HAVING TO ENTER YOUR CREDIT CARD DATA ON THE SITE.
YOUR ACCOUNT WILL BE CHARGED ONCE YOUR ORDER IS COMPLETED.
TO CREATE A NEW PAYPAL ACCOUNT, VISIT PAYPAL.COM
KLARNA
2 OPTIONS:
- PAYMENT IN THREE INSTALLMENTS WITHOUT ADDITIONAL COSTS
PAYOUT LIMITS WITH THIS OPTION:
- MIN €35
- MAX €1,000
- IMMEDIATE PAYMENT
PAYOUT LIMITS WITH THIS OPTION:
- MAX 5 000€
ON SPADA ROMA, EVERY PURCHASE IS MADE WITH MAXIMUM SECURITY THANKS TO THE USE OF SERVERS COMPLIANT WITH PCI STANDARDS AND THE IMPLEMENTATION OF THE MOST ADVANCED ENCRYPTION SERVICES (SSL). WE ONLY USE SECURE CONNECTIONS AS DEMONSTRATED BY THE "HTTPS" URL PREFIX AND THE LOCK SYMBOL THAT APPEARS IN THE BROWSER'S ADDRESS BAR.
TO CARRY OUT YOUR CREDIT CARD PURCHASES IN COMPLETE SECURITY, YOU WILL BE ASKED TO ENTER THE CVV CODE FOR EACH ORDER. OUR PAYMENTS TEAM MAY CARRY OUT FRAUD CHECKS BEFORE APPROVING A TRANSACTION AND, FOR ADDITIONAL SECURITY, MAY CONTACT YOU FOR FURTHER DETAILS BEFORE CONFIRMING YOUR ORDER.
Shipments
UNFORTUNATELY NO, IT IS NOT POSSIBLE TO CHOOSE A SPECIFIC TIME AND DAY.
YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER HAS BEEN SHIPPED.
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS SHIPPING AT ANY TIME BY LOGING IN TO YOUR ACCOUNT.
AT THE TIME OF DELIVERY, PLEASE ENSURE THAT THE NUMBER OF BOXES DELIVERED ARE AS SHOWN IN THE DISPATCH CONFIRMATION EMAIL AND THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY. ANY DAMAGE TO THE PACKAGING AND/OR THE PRODUCT OR ANY DISCREPANCY BETWEEN THE NUMBER OF BOXES DELIVERED MUST BE IMMEDIATELY NOTIFIED BY INDICATING THE STATUS OF THE PACKAGE (DAMAGED PACKAGE, OPEN BOX...) IN WRITING ON THE COURIER'S DELIVERY DOCUMENTS, UNDER YOUR SIGNATURE.