Shipping policy
How much is shipping?

• EU Countries = €9 with the exception of orders over €70, for which shipping is free.
• NON-EU Countries = € 15 with the exception of orders over €70, for which shipping is free.

We have the express service available with an additional payment
However, free shipping may change during promotional periods.
Duties and taxes, if any, are the responsibility of the recipient.


When will I receive my package?

Spada Roma guarantees delivery within 7/10 working days* for orders placed from Monday to Friday before 11:00. Delivery may be delayed during promotional periods.
Deliveries are made during office hours from Monday to Friday.
The courier will make 2 delivery attempts, after which the package will be sent to our warehouse*.
In the presence of a non-delivery notice, get in touch with FedEx at the reference office.
We recommend you to choose an address at which it is easy to find you. It will not be possible to change the address after the order has been placed.
All the orders are processed automatically and we are unable to change shipping and delivery times. It is not possible to indicate the delivery time. The courier makes deliveries from Monday to Friday during office hours.
* We would like to clarify that, in this case, the shipping costs will be borne by the customer.


Has my order been shipped?

After giving your package to the courier, we will send you the confirmation by email with the tracking number.


What should I do in case of a damaged package?

In case in which the courier delivers a damaged package, wet or open, please accept it only with reserve, specifying on the waybill before affixing your signature the reasons (ex. open package, wet package etc).
Then, we invite you to send a report to our dedicated email address:customerservice@spadaroma.com


Can you deliver my order to one of your shops?

Click & Collect will be soon available.


Can you ship multiple orders in one shipment?
Unfortunately it’s not possible to ship two different orders in a single shipment for logistical reasons.

Which courier will my order be shipped with?
Your order will be shipped with FedEx, our Shipping Partner.

CUSTOM DUTIES

Garments shipped outside the European Union ("EU") may be subject to customs duties and taxes in the destination country. For orders under £155, the addressee as an importer of goods may be subject to customs duties. For orders over this amount, the addressee may be subject to VAT and customs duties.