How can I make a return?
Attention: before making a return, make sure that the products are in the same condition in which you received them, with all internal labels and tags attached, not stained, damaged or used.
The shipping costs of the return are charged to the customer, as well as the choice of the carrier.
The responsibility for the delivery of the shipment lies with the customer.
In case of returns from non-EU countries, when filling in the customs declaration forms (CN22 and / or CN23) it is necessary to indicate "Returned goods – Failed sale" and attach them to the outside of the package. Please carefully follow the return procedure described on this page (our customer service remains available for any doubts or questions) as if duties / customs charges are found, the package will NOT be accepted and will be rejected (blocked at customs or sent back with any additional expenses always borne by the sender).
1. WRITE US
Request the possibility of making the return by sending an email to email@example.com. Wait for the confirmation email and then proceed to send the package to the following address:
COLELLA GROUP SRL
CIS DI NOLA ISLAND 5 LOT 504
NOLA 80035 NAA)
2. PREPARE THE PACKAGE
3. GET YOUR REFUND
After receiving and verifying your return, we will refund the returned items and the corresponding amount will be credited to you in the same way you made the purchase.
If your return does not meet the conditions listed, the package will be returned at your expense and the refund will not be made.
Once the return has been approved, the items must be in perfect condition and with the internal labels and tags attached, you will receive a Return Acceptance Confirmation email to confirm that the amount will be paid into your account within a few days.i.
Remember that the time it takes to see the refund on your account depends on the card issuer.