You can decide to return any product purchased online within 30 days.

How can I make a return?

Attention: Before making a return, make sure that the products are in the same condition in which you received them, with all internal labels and tags attached, without stains, damage or signs of use.

Returns in Italy cost €7, which will be deducted from the refund. The customer is responsible for the delivery of the shipment.

For foreign orders the return cost will be €15.

Furthermore, for items returned without the original packaging, particularly mistreated or without the original wrapping, a €2 fee will be applied for the reconditioning of the item in order to make it available for sale again.

Return procedure

ENTER YOUR ORDER NUMBER / TRACKING
Click here, select the order, then the item or items to return.

PREPARE THE PACKAGE
We will send you an email containing the label to print and apply to the package to be returned.
You will have to take it to a BRT point closest to you.

GET A REFUND
After receiving and verifying your return, we will proceed with the refund of the returned items. The amount will be credited to you with the same payment method used for the purchase, net of €7 or €15 for foreign orders, for the return and €2 in case of need for reconditioning.

If the return does not meet the conditions listed, the package will be sent back at your expense and the refund will not be made.

Once the return is approved (items must be in perfect condition and with internal labels and tags attached), you will receive a Return Acceptance Confirmation email, which will confirm the crediting of the amount within 2-5 working days, depending on the card issuing institution.

Gift Card

Spada Roma Gift Cards purchased online cannot be spent in our physical stores and are not refundable.